Refund & Cancellation Policy

At Engineers Food Service, we want your experience to be smooth and hassle-free. Please read our refund and cancellation policy carefully:

• Refunds are applicable only for failed payments or order cancellations before food preparation starts.
• All refunds will be processed via the original payment method within 5–7 business days.
• UPI or online payment failures due to bank errors are automatically reconciled by Razorpay.
• Cash on Delivery (COD) cancellations must be communicated before delivery attempt.
• Partial refunds are not permitted once the order is confirmed and prepared.

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